This course provides a comprehensive overview of the Team Leader's crucial role in the Business Process Outsourcing (BPO) industry. It explores the fundamental responsibilities of a Team Leader and the key qualities and skills of an effective Team Leader.
Course Duration: 15 minutes
Course Objectives:
- Define what is team leader in BPO
- Understand key responsibilitites of a team leader
- Understand how to become an effective team leader
This course is designed to provide a broader exploration for team leaders, enabling them to better recognize effective leadership styles. This, in turn, aids team leaders in leading a team. It serves as the initial step towards becoming the expected team leader for their team.
Course Duration: 20 minutes
Course Objectives:
- Leadership styles and their impacts on teams
- Effective communication and interpersonal skills
- Motivating and inspiring team members.
This course is meticulously structured to furnish team leaders, with vital skills in team building and collaboration within organizational settings. Team leaders will immerse themselves in techniques geared towards promoting cohesive teamwork, cultivating collaboration, and delivering constructive feedback to enhance leadership effectiveness.
Course Duration: 15 minutes
Learning Outcomes:
- Building a cohesive and high-performing team
- Fostering collaboration and teamwork
- Resolving conflicts and managing team dynamics
- Promoting a positive work environment
This course is designed to endow team leaders with vital proficiencies in the realm of performance management and feedback. With a primary emphasis on team members, they will immerse themselves in strategies aimed at proficient quality monitoring, consistent evaluation practices, and the art of providing constructive feedback to team members, promoting a culture of continual enhancement.
Duration: 20 minutes
What this course will cover?
- Setting performance goals and objectives
- Monitoring individual and team performance
- Conducting performance evaluation and providing feedback
- Teacher: zahwaazwaza LnD
Tailored for individuals seeking mastery in Effective Communication and Listening Skills, this course is strategically designed. With a core emphasis on collaborative teamwork, participants will immerse themselves in techniques for clear and persuasive communication, active listening strategies, and the art of delivering constructive feedback. The overarching goal is to elevate team performance and instill a culture of perpetual improvement through enhanced communication and listening proficiency.
Duration: 30 Minutes
Course Objectives:
- Enhancing communication skills as a supervisor
- Active listening techniques and empathetic communication
- Delivering clear and concise instructions
- Handling difficult conversations and providing constructive feedback
- Teacher: zahwaazwaza LnD
This course is designed to equip quality assurance professionals with essential skills in the domain of process improvement and quality assurance methodologies. Focused on team collaboration, participants will delve into strategies aimed at effective quality control, consistent process evaluation practices, and the art of delivering constructive feedback to enhance team performance, fostering a culture of continual improvement.
Duration: 20 minutes
Course Objectives:
- Teacher: zahwaazwaza LnD
Geared towards individuals seeking proficiency in time and task management, this course is meticulously designed. With a primary focus on practical methodologies, participants will explore effective prioritization, streamlined task execution, and the art of optimal time allocation. The overarching goal is to equip team leaders with essential tools and strategies to enhance productivity, and excellence in managing time and tasks.
Duration: 15 Minutes
Learning Objectives:
- Prioritizing tasks and managing time effectively
- Delegating responsibilities and workload distribution
- Managing multiple projects and deadlines
- Balancing operational needs and team productivity
- Teacher: zahwaazwaza LnD
Crafted for team leaders seeking proficiency in problem-solving and decision-making, this course is meticulously designed. With a primary focus on practical methodologies, participants will explore effective problem prioritization, streamlined decision execution, and the art of optimal solution implementation. The overarching goal is to provide team leaders with essential tools and strategies, cultivating excellence in problem-solving and decision-making to enhance productivity and effective task management.
Duration: 15 minutes
What this course will cover:
- Analyzing problems and identifying root causes
- Implementing problem-solving techniques and strategies
- Making informed decisions based on data and analysis
- Evaluating potential risks and taking proactive measures
- Teacher: zahwaazwaza LnD
This course is designed to empower participants in navigating organizational changes by providing insights into change dynamics, refining leadership strategies, mastering skills for guiding teams through transitions, addressing resistance, nurturing adaptability, fostering a growth mindset, and establishing a culture of continuous learning and professional development within their teams.
Course Duration: 15 minutes
What this course will cover:
- Navigating through organizational changes
- Leading teams through transitions and managing resistance
- Promoting adaptability and flexibility in the team
- Embracing a growth mindset and continuous learning
- Teacher: John Mark Seloverez Abia
This course aims to help you understand how to create a workplace that is positive and gets things done. It focuses on making sure employees feel involved, motivated, and supported in both their work and personal growth. The idea is that when people are happy at work, it not only improves their own job satisfaction but also helps the entire organization succeed.
Course Duration: 15 minutes
Course Objectives:
- Develop comprehensive understanding and explore strategies for employee engagement
- Learn how to develop programs that celebrate team achievements in accordance with the organization's core principles.
- Explore methods to foster a supportive, inclusive workplace, recognizing diversity's importance for a positive, collaborative environment.
- Enhance communication to address employee concerns and tailor work-life balance strategies to individual needs.
- Teacher: John Mark Seloverez Abia